We assembled a team of seasoned specialists in the areas of labor and employment consulting, strategic sourcing, process management, information technology and human resources to help clients achieve long-term business objectives and organizational goals. Diversity Advisory’s competitive advantage is our team.
Collectively, Bashen's management team possesses over 100 years of compliance experience with a focus on EEO claims, diversity strategies, affirmative action initiatives, fair employment practices compliance, risk management and training. Bashen's highly qualified and diverse workforce is peerless. Bashen's full-time consulting staff comprises attorneys and human resource professionals who possess specialized expertise regarding workplace disputes and EEO compliance best practices.
All consultants are trained in Bashen's unique and innovative business process model, strategic mission and customer service philosophy. Bashen's internal professional development program includes a series of modules regarding claims handling and investigative best practices, EEO compliance, diversity and inclusion, affirmative action initiatives, customer services, business ethics, alternative dispute resolution, as well as employment law updates. Bashen's professional staff works in concert with the organization's EEO personnel to ensure compliance with applicable laws and the statement of work.
Janet E. Bashen, President and CEO of Bashen Corporation
“As a black girl growing up in the segregated South, I asked my parents many questions about race for which they did not have answers. This started a life-long quest of trying to understand our country's history and struggle with issues of race. This research led me to gender issues and then my passion with EEO grew into a business interest that has evolved, incorporating diversity and inclusion initiatives. The mission of Diversity Advisory is not to change the nation but provide the learning tools that allow us to pause, reflect, and contemplate change.”
Janet Emerson Bashen is the founder and President of Bashen Corporation (“Bashen”). With over 25 years consulting experience, Ms. Bashen is considered an industry expert in Fair Employment Practices which includes: EEO compliance, affirmative action, training, and diversity inclusion strategies. Established in 1994, Ms. Bashen built the business from her home office with no money, one client and a fervent commitment to succeed. As an African-American businesswoman competing with legions of capitalized law firms and other consulting firms, Ms. Bashen’s goal was to establish immediate credibility with prospective clients. These entities had to be persuaded that Bashen’s services would forever transform the way EEO and Fair Employment Practices concerns are successfully managed. Today, Bashen is the brand for human resources and labor and employment consulting. Bashen’s vision has created a cottage industry for HR/Diversity/EEO “insourcing”.
Janet Bashen and Bashen Corporation are continually recognized nationally for important business achievements. In May 2000, Ms. Bashen testified before Congress regarding the affect of the FTC opinion letter on third party discrimination investigations. Ms. Bashen, along with Texas Representative Sheila Jackson Lee, were key figures in the change in legislation. In October 2002, Bashen Corporation was named one of America’s entrepreneurial growth leaders by Inc Magazine in its annual Inc 500 ranking of the nation’s fastest-growing private companies, with an increase in sales of 552 percent. In October 2003, Bashen received the Pinnacle Award by the Houston Citizens Chamber of Commerce for success in business. Ms. Bashen was also the 2004 recipient of the prestigious Crystal Award, presented by the National Association of Negro Business and Professional Women’s Clubs, Inc., for achievement in business. She was featured in the October 2004 issue of Eclipse Magazine highlighting her business successes. In January 2006, Ms. Bashen became the first African-American female in United States history to hold a patent for a software invention. The patented software, LinkLine, is a web-based application for EEO claims intake and tracking, claims management, document management and numerous reports. Bashen recently released its federal sector counterpart, EEOFedLink, and its modules MD715Link and AEPSoft, which incorporate affirmative action initiatives and reporting features. In 2008, Bashen Corporation was named as one of DiversityBusiness.com’s Top 500 Minority Owned Businesses in the United States.
Ms. Bashen's experience with Diversity and Equal Employment Opportunity, including but not limited to Title VII, ADA, ADEA, EPA, Executive Order 11246, MD-110, 29 CFR Part 1614 and the Federal Process, makes her a sought after lecturer and motivational speaker. She is a frequent lecturer on equal employment opportunity and fair employment practices, participating as a featured speaker for organizations such as the EEOC, American Association for Affirmative Action, The Professional Liability Underwriting Society, the Society for Human Resources “SHRM”, State Bar of Texas - Labor and Employment Section, The National Association of Negro Women in Business and many others. Ms. Bashen has been interviewed by numerous television programs, including CNN, as well as articles written by respected print publications such as The Houston Chronicle and the Detroit News.
Ms. Bashen has been the subject of numerous television and radio programs, including Business Talk Radio, CNN, and respected print publications, such as the Houston Chronicle, the Detroit News, and Eclipse Magazine. Ms. Bashen and Bashen Corporation have received numerous business awards including: Inc. Magazine’s Inc. 500, the Pinnacle Award, the Crystal Award achievements, and the Diversity Business award.
Inventor
In 2006, Ms. Bashen received a patent for her EEO Software invention, LinkLine. Ms. Bashen made history as the first African American Woman with a web based case management software application, and Ms. Bashen was inducted to the Black Inventors Hall of Fame in 2007 with such inventors as: George Washington Carver [peanut products], Madame C.J. Walker [beauty and hair care products], and Garrett Augustus Morgan [traffic signal], to name a few.
Training & Articles
Ms. Bashen has conducted training and written numerous white papers and Industry articles regarding EEO, Diversity, Fair Employment Practices and Affirmative Action:
- Diversity Investment Plans “DIP” – What is Your ROI? – 2009
- Software as a Service (“SaaS”) The SaaS Application why it’s important to
EEO Investigations – 2009
- “Generations Apart” Diversity for the Generations – 2008
- Building a Strategic Affirmative Action Plan
- Designing an EEO Business Initiative, “It’s all in the Plan” – May 2008
- The EEO Business Plan – 2008
- Diversity Process Mapping – 2007
- “The Color of Diversity, Race Codes - It's All in the Mix” – 2007
- EEO Process Mapping, “A Narrow and Winding Road” – December 2006
- Fair Employment Practices - It Affects the Bottom Line! – 2006
- Equal Employment Opportunity - The Real Meaning 40 Years Later! – 2006
- Best Practices for Managing Diversity - 2002
- Solving the Affirmative Employment Maze – 2004
- LinkLine, A Look at Technology and EEO – 2001
- Diversity Training for Employees and Front-line Managers– 2001
- Advanced EEO for Supervisors and Managers – 2000
- The Life Cycle of A Discrimination Complaint – 1999
- The ABC’s of EEO for Supervisors and Managers – 1998
Professional, Civic, Social and Civil Rights Organizations
- National Urban League
- National Association for the Advancement of Colored People
- National Organization for Women
- Society for Human Resource Management
- Professional Liability Underwriters Society
- American Society for Training and Development
- Houston Society Healthcare Human Resources Association
- National Employment Lawyers Council
- League of United Latin American Citizens
- Houston Women’s Business Council
- Houston Minority Business Council
- American Association of Affirmative Action
Community Service
Ms. Bashen maintains a very strong community commitment and was most recently on the Board of Directors for the North Harris Montgomery County Community College District Foundation, chairs the Corporate Advisory Board of the National Association of Negro Business and Professional Women’s Clubs, Inc., and is a Board member of the PrepProgram, a non-profit organization dedicated to preparing at-risk student athletes for college. Ms. Bashen is also on the Board of Visitors for Alabama A&M University, one of the nation’s historically black colleges and universities (“HBCU”).
- Prep Program
- Ronald McDonald House
- North Harris Montgomery County Community College District Foundation
- Houston Livestock Show and Rodeo
- Operation ReachBack, Inc.
- The Houston Area Women’s Shelter
- Rainbow Kids
- Special Olympics
- Houston Young Lawyers Association
- DePelchin Children’s Center
- Donation of Computers to College Students
- AIDS Foundation
EDUCATION
Ms. Bashen’s educational background includes a degree in legal studies and government from The University of Houston, and postgraduate studies at Rice University’s Jesse H. Jones Graduate School of Administration Executive Program. Ms. Bashen is also a graduate of Harvard University’s “Women and Power: Leadership in a New World,” an executive program (admission to the program was made on a competitive basis).
G. STEVEN BASHEN, SPHR, Executive Vice President and COO
Mr. Bashen possesses more than 20 years consulting experience, with an emphasis on Fair Employment Practices, EEO Compliance, Diversity Strategies and Affirmative Action Plans Development and Implementation. As part of Bashen Corporation’s Strategic Management Team for the last 15 years, Mr. Bashen supports the service delivery and quality control for Bashen Corporation. Mr. Bashen directs Bashen’s service delivery through his leadership in operations, focusing on process efficiencies and consultant staff training. Mr. Bashen’s experience includes work with Fortune 1000 companies, federal agencies, not-for-profits, educational institutes, and insurance carriers. Mr. Bashen is a speaker and trainer rendering advice and consultation to Bashen Corporation’s clients and staff regarding: Diversity Assessments and Program Implementation, EEO compliance audits, effective claims management, investigative best practices, regulatory compliance, and EEO claims preventative strategies. Mr. Bashen has worked closely with corporate clients to ensure that diversity is a primary strategic initiative. Mr. Bashen is a former Marine and Navy Corpsman and he developed Bashen’s Diversity Boot Camp Training Depot. The Boot Camp immerses “recruits” in the core values and history of diversity, and provides more than just the basic “survival skills” for our changing world. Successful recruits graduate with the credo “Believe, Lead, Succeed” and then “Earn Their Tags!” Mr. Bashen, a technical writer, works in concert with clients to draft employee handbooks and sound EEO compliance policies and procedures. Mr. Bashen is considered a Fair Employment Practices expert, having investigated or managed thousands of EEO claims.
Mr. Bashen is a published author and has written several notable industry articles including: “Building a Strong Diversity Business Plan”; “Best Practices - EEO Compliance” - 2005; and “Civil Rights Investigations and the FCRA” – 2000, Revised 2001. Mr. Bashen co-authored the article “The Color of Diversity” - 2004, Revised 2007. He has also published numerous business whitepapers including: “Privilege Is Not Yours Alone” – 2002 and “The EEOC Process: The Nuts and Bolts” - 2003. “Stop Killing the Trees: LinkLine the web based green technology solution to EEO Claims Administration” – 2004; A Look at the No Fear Act – 2005; “Diversity in Black, White, Brown and Yellow” – 2006, “More Than Two: What Took You So Long?” – 2007, “A Discussion About Race and Why More Race Claims are Filed Every year” - 2008, “The Average White Guy and Diversity” – 2009.
EDUCATION
Mr. Bashen earned a Bachelor of Science in Professional and Technical Writing from the University of Houston. He is a certified Senior Professional in Human Resources. Mr. Bashen served proudly in the United States Navy and United States Marine Corps.
MARCIA RICARD, J.D., EEO/Diversity Consultant
Ms. Ricard is an experienced Bashen Consultant, and has investigated and successfully managed every type of discrimination claim. Ms. Ricard has completed Bashen’s in-house EEO training program and is a certified EEO investigator completing 32 hours of EEO training as required by MD-110 29 C.F.R. 1614 and the EEOC. Ms. Ricard prepares fact finding reports, internal complaint memoranda, executive summaries, position statements and responses to agency requests for information for private sector clients. Ms. Ricard prepares reports of investigation, witness affidavits, and final agency decisions for federal sector clients. Ms. Ricard is a Bashen trainer who facilitates fair employment practices and diversity training.
Prior to joining Bashen, Ms. Ricard has over 20 years of experience with litigation management and support, investigation and assessment, and legal analysis. Ms. Ricard managed cases from initial interview through trial, and drafted various pleadings, complaints, discovery motions, appellate briefs and pre-trial documents. Ms. Ricard’s work history includes investigating Title VII claims for the private and federal sectors, where she has worked decisively to ensure that diversity and inclusion has become a mainstay of organizations across the country.
EDUCATION
Ms. Ricard has a Bachelor of Arts in Mass Communications from Xavier University of Louisiana, an HBCU, and a Juris Doctorate from Whittier College School of Law in Los Angeles, California.
ALI JAFRI, J.D., EEO/Diversity Consultant
Mr. Jafri provides consulting services to Bashen clients in the area of EEO and AAP compliance administration. Mr. Jafri has completed Bashen’s in-house EEO and AAP training program and is a certified EEO investigator completing 32 hours of EEO training as required by the EEOC. Mr. Jafri is a member of National Industry Liaison Group. As a certified investigator, Mr. Jafri prepares fact-finding reports, internal complaint memoranda, executive summaries, position statements and responses to agency requests for information for private sector clients. Mr. Jafri audits clients’ AAP Plans and assist clients in filing reports to comply with federal regulations. Mr. Jafri investigates Glass Ceiling (Corporate Management Reviews) and conducts OFCCP Audits and Compliance Evaluations.
Prior to joining Bashen Corporation, Mr. Jafri was an Associate Attorney for Brown Sims P.C. in Houston where he drafted settlement agreements, settlement evaluations, litigation plans, and discovery motions. Mr. Jafri has experience in employment, labor, and civil rights law having worked for the National Labor Relations Board, the Harris County District Attorney’s Office, the American Civil Liberties Union, and Amnesty International. Mr. Jafri is also the proud recipient of the 2005 Martin Luther King Jr. Endowed Scholarship for his active engagement in the Lansing, Michigan community, fighting injustice and promoting equality for all. Mr. Jafri has conducted research and authored numerous articles and papers including Religion Freedom (RFRA) habeas petition brief involving Guantanamo Bay detainees. A native of Detroit, Michigan, Mr. Jafri will divide his time in Bashen’s Detroit office and Houston office. Mr. Jafri is fluent in Urdu.
EDUCATION
Mr. Jafri received his Bachelors of Arts with high honors in Interdisciplinary Studies-Public Policy/Economics with an additional Major in Political Science; Specialization in Peace & Justice Studies from Michigan State University. Mr. Jafri received his Juris Doctorate from the University of Texas School of Law. Mr. Jafri is licensed to practice in Texas.
NOK SUDDHIPRAKARN, J.D., EEO/Diversity Consultant
Ms. Suddhiprakarn is an EEO/AAP Consultant, offering clients professional guidance in meeting regulatory compliance requirements. Ms. Suddhiprakarn collects and analyzes all necessary employment data to prepare Affirmative Action Plans to fit each client’s particular needs and comply with regulatory requirements. Ms. Suddhiprakarn works with clients to identify potential weaknesses in recruiting and employment practices and develops programs that minimize clients’ exposure to regulatory audits. Ms. Suddhiprakarn also responds to OFCCP and other regulatory audits, when necessary. Ms. Suddhiprakarn has completed Bashen’s in-house EEO and AAP training programs and is a certified EEO investigator, completing 32 hours of EEO training as required the EEOC. Ms. Suddhiprakarn is a member of National Industry Liaison Group. Ms. Suddhiprakarn conducts neutral fact-finding investigations into internal and agency complaints of discrimination. Ms. Suddhiprakarn prepares fact-finding reports, executive summaries, position statements and responses to agency requests for information.
Prior to joining Bashen, Ms. Suddhiprakarn practiced litigation, specializing in actions involving the Federal Employers’ Liability Act. She did extensive legal research and writing on various issues, propounded discovery, and drafted motions and pleadings. She also took depositions, participated in mediations, and made appearances in hearings before state and federal courts. Ms. Suddhiprakarn is admitted to practice in Texas. Ms. Suddhiprakarn is fluent in Thai.
EDUCATION
Ms. Suddhiprakarn earned her Juris Doctor from Southern Methodist University Dedman School of Law and received her Bachelor of Science degree in Management and Psychology from Tulane University A.B. Freeman School of Business.
TIFFANY DILLARD, J.D., AAP and Diversity Consultant
Prior to joining Bashen, Ms. Dillard practiced in general litigation with a special focus on employment law. While practicing, she counseled clients on their employment law rights and assisted clients with the preparation of their EEOC charges and rebuttal statements. Ms. Dillard was the lead attorney on employment law related cases in the law offices in which she worked. Ms. Dillard has also worked at the EEOC and in JCPenney Corporation’s Legal Department drafting legal memoranda analyzing Title VII bases and issues. While at the EEOC, Ms. Dillard provided to the legal department an assessment of a claim’s viability together with a recommended course of action. Ms. Dillard has successfully settled various cases using mediation and negotiation as effective alternatives to dispute resolution.
Ms. Dillard has experience with diversity outreach and inclusion. Ms. Dillard has planned and implemented symposiums and town-hall forums where individuals of minority groups and the majority were encouraged to interact and speak with each other about the issues affecting minority groups’ education, employment, and integration into the workplace. At the forum, issues were raised and solutions were discussed. Serving as a liaison, Ms. Dillard has fostered communication among minority groups and broken down the “invisible” barriers between them. Ms. Dillard’s recruitment efforts have been successful, resulting in at least a 25 percent increase in minority representation. Ms. Dillard has also had success in increasing diverse organizations’ presence within the community.
EDUCATION
Ms. Dillard graduated Summa Cum Laude with a Bachelor of Arts in Criminal Justice from Sam Houston State University. Ms. Dillard received her Juris Doctor from Southern Methodist University Dedman School of Law. Ms. Dillard is admitted to practice in Texas and the Southern District of Texas.
TY RAGLAND, J.D., AAP and Diversity Consultant
Mr. Ragland provides consulting services to Bashen clients in the area of EEO and AAP compliance administration. Mr. Ragland has completed Bashen’s in-house EEO training program and is a certified EEO investigator, having completed 32 hours of EEO training as required by MD-110, 29 C.F.R. 1614 and the EEOC. As a certified investigator, Mr. Ragland prepares fact finding reports, internal complaint memoranda, executive summaries, position statements and responses to agency requests for information for private sector clients. Mr. Ragland also prepares reports of investigation and witness affidavits for federal sector clients. Mr. Ragland is a member of National Industry Liaison Group.
Prior to joining Bashen, Mr. Ragland worked at the securities law firm Shepherd, Smith, Edwards & Kantas. Mr. Ragland also interned at the Fourteenth Court of Appeals of Texas. Having lived and studied abroad in Spain and Argentina, Mr. Ragland is fluent in Spanish.
EDUCATION
Mr. Ragland received his Bachelors of Arts in Business and Spanish from Southwestern University and earned his Juris Doctor from South Texas College of Law. Mr. Ragland is licensed to practice in Texas.
VERONIQUE TOUSIGNANT, J.D., AAP and Diversity Consultant
Ms. Tousignant provides consulting services to Bashen clients in the area of EEO compliance administration. As a certified investigator, Ms. Tousignant prepares fact finding reports, internal complaint memoranda, executive summaries, position statements and responses to agency requests for information for private sector clients. Ms. Tousignant has completed Bashen’s in-house EEO training program and is a certified EEO investigator, completing 32 hours of EEO training as required by MD-110 29, C.F.R. 1614 and the EEOC.
Prior to joining Bashen, Ms. Tousignant resided in Chicago, Illinois, where she worked as an immigration and general litigation attorney. While practicing, Ms. Tousignant acted as an advocate for clients’ rights before the U.S. Citizenship and Immigration Services, Board of Immigration Appeals, and Immigration Court. Ms. Tousignant also drafted various pleadings, complaints, motions, appellate briefs and other documents related to litigation, including employment discrimination. Ms. Tousignant is a member of National Industry Liaison Group. Ms. Tousignant’s work history also includes work at the Chicago-Kent Criminal Defense Clinic and the Cook County Public Defender’s Office. Ms. Tousignant is fluent in French.
EDUCATION
Ms. Tousignant received her Bachelor of Science in Commerce from DePaul University in Chicago, Illinois, and earned her Juris Doctor from Chicago-Kent College of Law. Ms. Tousignant is admitted to practice in Illinois.
LINDSEY LEIGH WOHRER, Director of Technology
In her role as Director of Technology, Ms. Wohrer coordinates the efforts of the Information Technology and Software Development teams, and acts as a liaison between upper management and the Technology and Development staff. Ms. Wohrer enhances the creative elements and the aesthetics of Bashen’s products and processes with a focus on optimizing user and client experience. Ms. Wohrer has completed Bashen’s in-house EEO and AAP training programs. Ms. Wohrer is a member of National Industry Liaison Group. Ms. Wohrer is integral in developing and customizing Bashen’s customer product lines, including co-branded software interfaces, and maintains and redesigns Bashen’s associated websites. Ms. Wohrer is an active member on Bashen’s Board of Directors and works closely with Ms. Bashen on developing and implementing Bashen’s yearly strategic plan. Ms. Wohrer provides technology training to new staff members and clients and expands Bashen’s business by participating in trade shows and expos around the country.
Ms. Wohrer began her career in media arts in front of the camera for various commercial television productions. Prior to Bashen, Ms. Wohrer worked for Clear Channel Radio’s news and web departments. Ms. Wohrer also worked as an art director for a privately owned and operated radio station in Houston.
EDUCATION
Ms. Wohrer graduated Suma Cum Laude with a Bachelor of Fine Arts from the Dan Rather School of Communications at Sam Houston State University. Ms. Wohrer has continued her education through industry workshops, conferences, and Adobe-Certified Training.
BOYE OSOBA, Chief of Software and Network Administration
Mr. Osoba provides client support to users of Bashen’s patented software suite including LinkLine diversity/EEO tracking “SaaS” application. Mr. Osoba is an experienced programmer, multi-media designer and website developer using Microsoft, Java, Macromedia and Adobe technologies. His expertise with Microsoft applications, server systems, and IT administration is integral to Bashen’s ability to deliver exemplary services to our clients. As an integral part of Bashen’s IT team, Mr. Osoba works with his colleagues to ensure accurate and timely reporting for diversity assessments, claims tracking, benchmarking and more.
Mr. Osoba has worked as a technical officer at IMAXX Media Ltd. in London where he worked with a team to develop a new video on-demand service, to set-up processes to define requirements for hardware equipment and design specifications for server and client side applications. Prior to this role, Mr. Osoba was the web developer for Guysfromweb.com in London where he set-up and maintained the company web server, client website settings and security.
Mr. Osoba spent two years as the IT Administrator at South Lambeth College in London where he maintained the network infrastructure for the administration. He also designed and implemented an online student database system. Mr. Osoba served as the system administrator at Thomas Andrew & Daodu Solicitors in London where he set-up and maintained the workstations, tested third party applications, and hardware and basic network protocols.
EDUCATION
Mr. Osoba received a Bachelor of Science in Computer Science in Information Engineering from the University of Hull and a Master of Science in Computer Information Systems in Internet and Multimedia Engineering from London South Bank University. Mr. Osoba recently received a certificate from University of Texas at Austin UTMBA Executive Education Program.
CHENESSA MCCAULEY MARBREY, Chief of Administration
Ms. Marbrey brings 17 years of leadership experience. Ms. Marbrey facilitates strategic, administrative and organizational change to ensure Bashen’s smooth operations. Ms. Marbrey leads a highly skilled staff of consultants and support staff by utilizing her broad experience managing career development, training, mentoring, change management and job rotation. Ms. Marbrey also leads Bashen’s organizational development initiatives and effective performance consulting for both departmental and high-level, complex enterprise-wide projects and initiatives. Ms. Marbrey ensures continued organizational effectiveness in talent acquisition through recruiting a diverse team and providing an inclusive environment to a workforce that spans a variety of strengths and experiences.
Ms. Marbrey’s employment history includes working for a management consulting firm, where she was a consultant who performed operational audits and analyses, developed and assisted in implementing performance improvement techniques and developed problem solving strategies resulting in significant long-term improvement in operations.
Joyce Neal, EEO/Diversity Practice Administrator
Ms. Neal has over 28 years experience in coordinating, planning and supporting daily operational functions. As an EEO/Diversity Practice Administrator, Ms. Neal is part of Bashen’s EEO team in support of our diversity consulting and EEO service delivery. Ms. Neal completed Bashen Corporation’s intensive EEO training program covering EEO laws and investigative best practices. Ms. Neal is a certified investigator and completed the 32 hours of EEO investigative training required for MD-110 29 C.F.R. 1614 and the EEOC. She brings to Bashen Corporation outstanding organizational skills that help Bashen achieve its organizational objectives. Ms. Neal is a member of National Industry Liaison Group.
Prior to joining Bashen Corporation, Ms. Neal served as a Senior Administrator at Entergy Solutions Supply Limited in Little Rock, Arkansas and then transferred to Houston, Texas.
EDUCATION
Ms. Neal is a veteran of the United States Army. Ms. Neal also has a bachelor’s of science degree in Business Management and has received several certificates for outstanding service throughout her career. She recently received a certificate for completing the intensive Executive Education program offered by the University of Texas at Austin, McCombs School of Business.
MARY SMITH, EEO/Diversity Practice Administrator
Ms. Smith’s organizational and efficiency skills eliminate redundancy and improve accuracy to achieve organizational objectives. Ms. Smith has completed Bashen Corporation’s intensive EEO training program covering EEO laws and investigative best practices. Ms. Smith is a member of National Industry Liaison Group. Ms. Smith is fluent in Spanish.
CATHERINE FRY, Special Assistant to the CEO
Ms. Fry has completed Bashen’s in-house EEO and AAP training programs. Ms. Fry is a member of National Industry Liaison Group. Prior to joining Bashen, Ms. Fry’s experience included working as a teacher, an office manager and a recruiting specialist. Ms. Fry is fluent in Russian.
Prior to joining Bashen, Ms. Fry’s experience includes working as an educator, an office manager, and a recruiting specialist.
EDUCATION
Ms. Fry received her Bachelor of Science in Business Administration from the Russian State University of Humanities in Moscow, Russia. She has also been certified as a Teacher in Technology Applications and in Special Education by the University of St. Thomas in Houston, Texas.
MADELAINE JACKSON, Customer Service Associate
Ms. Jackson has been greeting Bashen customers with her warm Southern charm for over 10 years. It is not uncommon for Madeline to give you a recipe for chicken soup to cure that cold and fever you’ve been fighting or offer relief from cold weather just her warm little “hello.”
Ms. Jackson has won employee of the year seven times over the last 10 years. Ms. Jackson’s strong organization skills maintain Bashen’s smooth daily operations. Ms. Jackson enthusiastically assumes additional responsibilities to ensure Bashen customers’ satisfaction and her responsiveness and follow through foster strong relationships with customers by and reviewing client bills before they are sent out. Ms. Jackson demonstrates planning, organizing and problem solving and assists in the implementation of the solutions.
